THREE Partner Program Agreement

This Agreement is made and entered into by and between:

THREE Network (Hereinafter referred to as "THREE")

Connect Advisor UK (Hereinafter referred to as "Partner")
Attn: Irfan Khalid
98 Victoria Embankment London EC4Y 0HQ

This Partner Agreement ("Agreement") outlines the terms and conditions under which the Partner will provide call center and customer support services on behalf of Three. This Agreement is binding and must be adhered to by the Partner at all times.

1. Purpose of the Agreement

The purpose of this Agreement is to establish a formal partnership...

2. Scope of Services

The Partner agrees to provide the following services:

• Customer Support: Billing, inquiries, troubleshooting, upgrades/downgrades.
• Sales Support: Sign-ups, promotions, service changes.
• Technical Troubleshooting: Mobile, internet, and TV support.

The Partner agrees to follow Three’s quality standards and ensure that customers receive consistent, professional, and high-quality support.

3. Three Branding and Marketing Guidelines

• Brand Usage: The Three name and logo must be used only in the context of providing services to customers, for advertising, and cannot be used in a way that implies ownership or control by the Partner.
• Advertising and Promotions: The Partner has the right to use Three for advertising, promotional materials, or campaigns that use the Three name, logo, or trademarks.
• Compliance: All advertisements and marketing materials must comply with Three’s advertising policies, including truthfulness, claims, and brand integrity.

4. Compliance with Legal and Regulatory Requirements

• Privacy and Confidentiality: The Partner agrees to safeguard all customer data in compliance with Three’s privacy policy, United Kingdom privacy laws (PIPEDA), and international data protection laws where applicable.
• Compliance with Industry Standards: The Partner agrees to comply with CRTC guidelines and Consumer Protection Laws.
• Telemarketing and Call Center Practices: The Partner must ensure compliance with telemarketing regulations, including do-not-call lists, calling hours, and customer opt-in/opt-out preferences.

5. Performance Standards and Monitoring

• Customer Satisfaction: The Partner must meet customer satisfaction goals set by Three, with regular surveys and monitoring systems.
• Call Handling: Calls must be handled professionally, efficiently, and according to Three’s guidelines. Metrics such as AHT, FCR, and CSAT will be tracked.
• Training and Certification: The Partner’s staff must complete mandatory Three training programs and certifications.
• Quality Assurance: Three will perform regular audits of the Partner’s call center operations.

6. Compensation and Payment Terms

• Payment Frequency: Payments will be made monthly.
• Incentives: Performance bonuses may be awarded based on sales, satisfaction, and quality adherence.

7. Termination of Agreement

• Breach of Agreement: Either party may terminate with 30 days’ written notice if terms are breached.
• Non-Compliance: Three may immediately terminate if the Partner fails to meet compliance obligations.
• Business Continuity: If the Partner’s operations cease or change significantly, Three may terminate with 30 days’ notice.

8. Confidentiality and Non-Disclosure

Both parties agree to maintain confidentiality of all sensitive information related to this Agreement, including customer data, pricing, internal processes, and business strategies.

9. Dispute Resolution

Any disputes will first be subject to good faith negotiations. If unresolved, disputes will be submitted to binding arbitration under UK arbitration laws.

10. Miscellaneous

• Entire Agreement: This Agreement supersedes prior communications and agreements.
• Amendments: Any amendments must be in writing and signed by both parties.

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Signatures

For Three:
Signature: Three Partner Team
Date: September 20, 2025

For Connect Advisor UK (Partner):
Name: Irfan Khalid
Signature: Irfan Khalid
Date: September 20, 2025